User Agreement
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USER AGREEMENT AND TERMS OF SERVICE - ASKSOME.ONE
Last Updated: February 2026
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1. ACCEPTANCE OF TERMS
By creating an Account on AskSome.One, accessing the platform through any device, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy, Code of Conduct, Copyright Policy, and Fees and Payments policies (collectively, the "Agreements").
If you do not agree to these Terms, you must not use AskSome.One.
AskSome.One reserves the right to modify these Terms at any time. Material changes will be notified to you via email at least 30 days before taking effect. Continued use of the platform constitutes acceptance of the updated Terms.
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⚠ IMPORTANT — PLEASE READ BEFORE USING THIS PLATFORM
AskSome.One is a peer-to-peer advice marketplace. Advice provided by Advisers on this platform is based on personal experience and opinion only. It is NOT professional, regulated, or licensed advice of any kind, including but not limited to medical, legal, financial, psychological, or safety advice.
Using advice from this platform is entirely at your own risk. AskSome.One does not verify professional credentials, does not provide professional indemnity insurance, and accepts no liability for outcomes arising from advice received here.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, MENTAL HEALTH CRISIS, OR ANY SITUATION REQUIRING IMMEDIATE ASSISTANCE, CONTACT EMERGENCY SERVICES IMMEDIATELY. Australia: 000 | USA: 911 | UK: 999 | or your local emergency number. This platform is not a substitute for emergency services.
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2. DEFINITIONS
"Account" means the user account registered by you on AskSome.One.
"Adviser" means a User who offers and provides advice services to Seekers on the platform.
"Advice Request" means a posted request for advice, including title, description, budget, and preferred time slots.
"Advice Session" means the scheduled audio/video call between a Seeker and an Adviser.
"Application" means a proposal submitted by an Adviser in response to an Advice Request, including an application letter, proposed fee, and selected time slots.
"AskSome.One," "we," "us," "our" means the operator of the AskSome.One platform.
"Content" means any text, descriptions, images, recordings, transcripts, feedback, and ratings posted or created on the platform.
"Dispute" means a disagreement between parties regarding an Advice Session, payment, quality, or conduct.
"Funds" or "Payments" mean monetary amounts paid or received via the platform for advice services.
"Platform" means the AskSome.One website, mobile applications (iOS/Android), and all related services.
"Seeker" means a User who posts an Advice Request and purchases advice services.
"Service Fee" means the fee charged by AskSome.One, currently 20% of the total transaction value.
"Stripe Connected Account" means the Adviser's payment account linked to Stripe for receiving payouts.
"User" means any individual who registers an Account on the platform.
"User Contract" means the binding agreement formed between a Seeker and Adviser when the Seeker accepts an Application.
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3. ELIGIBILITY AND ACCOUNT REGISTRATION
3.1 AGE REQUIREMENT
You must be at least 18 years of age to create an Account and use AskSome.One. By registering, you represent and warrant that you are 18 or older.
3.2 ACCOUNT REGISTRATION
To register an Account, you must provide:
- Legal name
- Valid email address
- Working phone number (for Advisers)
- Address and location information
- Password and profile information
You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect unauthorized access to your Account.
3.3 ACCOUNT ACCURACY
You represent and warrant that all information provided is accurate, current, and complete. AskSome.One reserves the right to verify information and suspend or terminate Accounts with false, misleading, or fraudulent information.
3.4 ONE ACCOUNT PER PERSON
Each individual may maintain only one Account. Multiple Accounts or fraudulent Accounts may result in immediate termination without refund.
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4. ADVISER VERIFICATION AND VALIDATION
4.1 VERIFICATION REQUIREMENTS
Before an Adviser can apply to Advice Requests, they must successfully complete the following verification process:
IDENTITY VERIFICATION:
- Submit a clear, legible government-issued photo ID (Passport, Driver's License, or equivalent national ID)
- Provide proof of address (utility bill, bank statement, or government document)
- Submit to Know Your Customer (KYC) and Anti-Money Laundering (AML) screening
- Verification is processed through Stripe Identity or similar third-party service
PROFILE VALIDATION:
- Complete a detailed professional bio, including relevant expertise and credentials
- Select one or more areas of expertise from the available advice categories:
* Travel & Relocation
* Leisure & Recreation
* Relationships & Social
* Career & Work
* Education & Learning
* Cybersecurity & IT
* Home & Daily Living
- Optionally provide public social media profile URLs (Facebook, Instagram, or LinkedIn). While not mandatory, providing social media links is strongly encouraged. When provided, they are displayed on your Adviser profile page, which is visible to all registered and logged-in Users on the platform but is not indexed by search engines or accessible without a registered account.
- AskSome.One may verify information through LinkedIn, professional websites, or direct contact
BACKGROUND SCREENING:
- AskSome.One may conduct background checks as permitted by law to assess suitability
- Advisers with certain criminal convictions or violations may be rejected at our sole discretion
4.2 RIGHT TO MODIFY VERIFICATION PROCESS
AskSome.One reserves the right to modify, expand, or change the verification process and criteria at any time, at our sole discretion, without prior notice. Changes may be implemented to:
- Comply with new regulations
- Improve quality and safety
- Adapt to platform growth
- Respond to fraud or abuse
Existing Advisers must comply with new requirements within 30 days of notification or their Account may be suspended.
4.3 VERIFICATION DECISION AND APPEALS
AskSome.One reserves the right to:
- Approve or reject any Adviser application at our sole discretion
- Suspend or terminate verification at any time
- Not provide detailed reasons for rejection or termination
If your verification is denied or your Account is suspended due to verification issues, you may appeal by contacting contact@asksome.one within 14 days with additional information or documentation.
4.4 ONGOING VERIFICATION
Advisers must maintain verification credentials. If verification information becomes outdated or is flagged during periodic re-verification, AskSome.One may suspend the Account pending updated verification.
4.5 VALIDATION WITHDRAWAL DUE TO CANCELLATIONS
In addition to verification suspension, an Adviser's validation may be permanently withdrawn from the platform due to repeated session cancellations, as detailed in the Fees and Payments document (Section 5.2.2).
CANCELLATION-BASED VALIDATION WITHDRAWAL:
- Advisers are permitted a maximum of 2 session cancellations per 12-month rolling period
- Upon a third cancellation within the 12-month period, the Adviser's platform validation is WITHDRAWN immediately
- Once validation is withdrawn, the Adviser can no longer apply for Advice Requests or accept new advice sessions
- The Adviser cannot participate on the platform until validation is reinstated
REINSTATEMENT PROCEDURE:
- To reinstate validation, the Adviser must submit a written appeal to contact@asksome.one
- The appeal must include an explanation of the cancellations and a plan to prevent future cancellations
- AskSome.One management reviews the appeal at their sole discretion
- Reinstatement is not guaranteed and may take 14-30 days to process
- Multiple applications for reinstatement may be required after extended withdrawal periods
For detailed terms related to session cancellations, please refer to the Fees and Payments document, Section 5.2 (Cancellation by Adviser).
4.6 TAX OBLIGATIONS
Advisers are solely responsible for determining and fulfilling all tax obligations arising from earnings on AskSome.One, including income tax, GST/VAT, and any other applicable taxes in their jurisdiction. AskSome.One does not provide tax advice and does not withhold taxes on behalf of Advisers except where required by law. Advisers are encouraged to consult a qualified tax professional regarding their obligations. For detailed tax information, see the Fees and Payments policy, Section 8 (Taxes and Tax Compliance).
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5. PLATFORM ROLE AND MARKETPLACE MODEL
5.1 ASKSOME.ONE AS NEUTRAL VENUE
AskSome.One provides a platform that connects Seekers with Advisers. AskSome.One is not a party to any arrangement between Users. The relationship and agreement for advice services ("User Contract") is formed directly between the Seeker and Adviser, not with AskSome.One.
5.2 NO PROVIDER STATUS
AskSome.One does not provide advice itself and is not responsible for:
- The quality, accuracy, or completeness of advice provided by Advisers
- The suitability of advice for your circumstances
- Any decisions or actions taken based on advice received
- Any damages or losses arising from reliance on advice
5.3 ADVICE DISCLAIMER
All advice provided through AskSome.One is informational and general in nature. Advisers are sharing personal knowledge and experience and are not licensed professionals unless they explicitly state otherwise.
IMPORTANT: Seekers must independently verify any critical information relevant to their topic through official sources, including government websites, licensed professionals, health authorities, and relevant regulatory bodies.
AskSome.One does not provide legal, financial, medical, or professional advice. If your situation requires a licensed professional (solicitor, doctor, financial adviser, etc.), you must consult the appropriate qualified authority. AskSome.One Advisers do not replace licensed professional advice.
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6. USER RESPONSIBILITIES AND CONDUCT
6.1 LAWFUL USE
You agree to use AskSome.One only for lawful purposes. You must not use the platform to:
- Engage in harassment, abuse, or discrimination
- Impersonate others or misrepresent your identity
- Circumvent verification or security measures
- Create fraudulent Accounts or content
- Violate anyone's rights or applicable law
6.2 PROFESSIONAL CONDUCT
All Users must maintain professional and respectful conduct on the platform. This includes:
- Treating others with respect and courtesy
- Communicating clearly and honestly
- Punctuality to scheduled sessions
- Avoiding harassment or inappropriate behavior
Conduct violations result in warnings, suspension, or permanent termination of your Account.
6.3 CONTENT RESTRICTIONS
You agree not to post or share:
- Explicit, pornographic, or sexually offensive content
- Violent, hateful, or discriminatory content
- Spam, malware, or illegal content
- Content that infringes on others' copyright or intellectual property
- Personal data of others without consent
- False or misleading information
6.4 ONLINE SAFETY
AskSome.One complies with the Australian Online Safety Act 2021. Users may report harmful, abusive, or unsafe content or behaviour via contact@asksome.one. AskSome.One will investigate and respond to complaints in accordance with its obligations under applicable online safety legislation. Platform administrators have the right to remove content that violates these Terms or applicable online safety laws without prior notice.
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7. AI TOOLS AND RECOMMENDATIONS
7.1 AI LIMITATIONS
AskSome.One uses AI to provide features including:
- AI-assisted writing suggestions and auto-complete for Advice Request descriptions
- AI-generated match scores recommending Advisers to Seekers
- AI summaries of Advice Sessions
- Fraud detection and platform moderation
7.2 ACCURACY DISCLAIMER
You acknowledge that:
- AI-generated content and recommendations may contain errors, inaccuracies, or omissions
- AI suggestions are for convenience only and may not be suitable for your needs
- You are responsible for reviewing all AI-generated content before relying on it
- AskSome.One is not liable for errors or inaccuracies in AI-generated content
7.3 BIAS AND FAIRNESS
AskSome.One is committed to reducing bias in AI systems. However, no system is perfect. If you believe AI match scores or recommendations are biased or discriminatory, please report the issue to contact@asksome.one.
7.4 RIGHT TO OPT OUT
You may opt out of AI-based recommendations, though this may limit platform functionality. To opt out, contact contact@asksome.one.
7.5 ADVISER RESTRICTIONS ON AI-ASSISTED ADVICE
Advisers are strictly prohibited from using AI tools to generate, substantially assist in creating, or replace genuine expertise during Advice Sessions. This includes:
PROHIBITED:
- Consulting ChatGPT, Claude, Gemini, or similar AI tools during a session to formulate responses
- Using AI to write or refine advice before or during the session
- Providing advice generated or substantially assisted by AI
- Allowing AI-generated content to form the basis of the advice given
PERMITTED:
- Using AI tools to prepare before the session (research, background knowledge)
- Using general knowledge acquired through any means (including previous AI research)
- Providing genuinely human advice based on personal experience and knowledge
For complete details on this prohibition and enforcement, see the Code of Conduct, Section 3.5 (Prohibition on AI-Assisted Advice).
Violations of this prohibition may result in:
- Investigation through session transcript analysis
- Account suspension or termination
- Forfeiture of session fees
- Refunds to affected Seekers
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8. THE ADVICE REQUEST AND MATCHING PROCESS
8.1 CREATING AN ADVICE REQUEST
When posting an Advice Request, you must provide:
- Clear title (topic/theme of the advice needed)
- Detailed description of the situation and what you seek
- Realistic budget for the session
- Two preferred date/time slots when you are available
- Duration (typically 30 minutes to 1 hour)
8.2 REQUEST ANONYMITY
When posting an Advice Request, your personal details are not visible to Advisers, including:
- Your full name (displayed as "Traveler" or abbreviation)
- Your email address
- Phone number
- Exact home location (general region may be shown)
This protects your privacy while Advisers consider your request.
8.3 AI MATCHING
AskSome.One uses AI to generate match scores comparing Adviser profiles and expertise to your Advice Request. Advisers are recommended to you based on:
- Expertise relevance (Advisers who have travel experience in your destination/situation)
- Availability (Adviser availability matching your preferred slots)
- Previous ratings (Advisers with higher ratings are ranked higher)
- Adviser response time and engagement
8.4 REQUEST VISIBILITY WINDOW
Your Advice Request will be visible to Advisers for 14 days or until you accept an Application, whichever comes first. After 14 days, the request expires and is removed from active listings.
8.5 UPDATING AN ADVICE REQUEST
A Seeker may update their Advice Request (e.g., revising the description, budget, or preferred time slots) at any time while it remains active.
Effect on pending Applications: When a Seeker updates a request, all Adviser Applications in Pending status are automatically placed into a RequestUpdated status. This means:
- Those Applications are removed from the Seeker's pending applications list until the Adviser resubmits
- Advisers are notified by email that the request has changed and their Application is on hold
- Advisers must review the updated request and resubmit their Application if they remain willing and able to help
- Advisers who do not resubmit will not be considered for the updated request
Seekers should only update requests when there has been a genuine change in their requirements. Repeated or frivolous updates may be reviewed by AskSome.One.
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9. APPLICATION PROCESS (ADVISER PERSPECTIVE)
9.1 SUBMITTING AN APPLICATION
Advisers may submit Applications to Advice Requests they can help with. Each Application must include:
- Application Letter: A personally written (non-AI assisted) letter explaining why the Adviser is suited to help, relevant experience, and approach
- Proposed Fee: The fee the Adviser proposes (may be at, above, or below the Seeker's stated budget)
- Proposed Time Slots: One or more of the Seeker's available time slots (Adviser confirms availability)
9.2 NON-AI REQUIREMENT FOR APPLICATIONS
Applications must be personally written by the Adviser and not using AI tools. This ensures genuine, personalized responses that demonstrate understanding of the Seeker's needs.
AskSome.One reserves the right to:
- Reject Applications that appear AI-generated or template-based
- Terminate Adviser Accounts for repeated violations of this requirement
- Implement detection tools to identify AI-generated applications
9.3 APPLICATION VISIBILITY
Users may view:
- All Applications submitted to their Advice Request
- Adviser's profile, ratings, expertise, and previous feedback
- Proposed fees and time slots
9.4 APPLICATION EDITING AND RESUBMISSION
Advisers may edit or withdraw Applications before the Seeker accepts, but may not edit after acceptance.
If a Seeker updates their Advice Request, an Adviser's existing Application is placed into RequestUpdated status (see Section 8.5). The Adviser must resubmit their Application to be considered. The resubmitted Application should reflect the Adviser's response to the updated request.
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10. ACCEPTANCE AND CONTRACT FORMATION
10.1 BOOKING PROCESS
When a Seeker accepts an Application, a User Contract is formed between the Seeker and Adviser. At the moment of acceptance:
SEEKER'S OBLIGATIONS:
- Complete payment of the full agreed-upon fee (via Stripe; funds held in escrow)
- Confirm the Advice Session date and time
ADVISER'S OBLIGATIONS:
- Confirm participation and availability
- Appear for the Advice Session at the scheduled time
10.2 CONFIRMATION AND COMMUNICATIONS
Both parties receive a confirmation email with:
- Session date, time, and duration
- Video/audio call link or access instructions
- Payment receipt (Seekers only)
- Any specific preparation or materials needed
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11. CANCELLATIONS, RESCHEDULING, AND NO-SHOWS
See the Fees and Payments document for detailed cancellation policies, rescheduling procedures, refund conditions, and no-show penalties.
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12. ADVICE SESSIONS
12.1 SESSION FORMAT
Advice Sessions are conducted via:
- Video call (recommended for best experience)
- Audio call (if video is unavailable)
- Screen sharing (if needed for demonstration or visual aids)
Sessions typically last 30-60 minutes as agreed.
12.2 RECORDING AND CONSENT
By participating in an Advice Session, both parties explicitly consent to:
- Full audio and/or video recording
- Automatic transcription
- AI processing of the transcript to generate summaries
- Retention of the recording and transcript (see Privacy Policy for details)
Both parties will be prompted to confirm recording consent immediately before each session begins within the platform. Declining consent will prevent the session from starting. Recording serves the purposes of dispute resolution, quality assurance, AI summary generation, and fraud prevention, as detailed in the Privacy Policy.
12.3 PROFESSIONAL CONDUCT
During sessions, both Seeker and Adviser must:
- Maintain professional and respectful communication
- Avoid harassment, discrimination, or abusive behavior
- Follow the Code of Conduct
- Not engage in off-platform exchanges or payments
12.4 SESSION QUALITY
AskSome.One is not responsible for:
- Technical issues (internet connectivity, audio/video quality, platform glitches)
- External interruptions or third-party interference
- Inappropriate behavior by the other party (though we investigate complaints)
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13. POST-SESSION: SUMMARIES, FEEDBACK, AND RATINGS
13.1 AI SUMMARY
Within 24 hours of session completion, both parties receive:
- An AI-generated summary of the key points discussed
- Recommended next steps or action items
- A non-editable transcript of the session
13.2 FEEDBACK AND REVIEWS
After a session, both Seeker and Adviser are invited to:
- Rate the other party on a scale of 1-5 stars
- Provide written feedback (200-500 words)
- Flag conduct violations or disputes
13.3 PUBLIC REVIEWS
Adviser reviews and ratings are displayed on their public profile and visible to Seekers. Seeker feedback is visible to the Adviser but not publicly displayed.
13.4 REVIEW DISPUTES
If a party disagrees with content in a review or rating, they may request review removal. AskSome.One will investigate and remove reviews that:
- Are factually false or verifiably inaccurate
- Contain personal attacks or defamation
- Violate the Code of Conduct
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14. WARRANTY DISCLAIMER
14.1 "AS IS" BASIS
The AskSome.One Platform and all services are provided "as is" and "as available" without any warranty of any kind, express or implied.
14.2 SPECIFIC DISCLAIMERS
AskSome.One makes no warranty that:
- Quality: The advice provided by Advisers meets any standard of quality, accuracy, or completeness
- Suitability: Advice is suitable for your particular circumstances or goals
- Accuracy: Information, descriptions, or data on the platform is accurate or error-free
- Uninterrupted Service: The platform will operate without interruption or error
- Compatibility: The platform is compatible with your device or software
- Results: Using the platform or advice will produce any particular result
14.3 THIRD-PARTY CONTENT
AskSome.One makes no warranty regarding:
- Content posted by other Users
- Third-party services linked on the platform
- Accuracy of Adviser profiles or claims
- Reliability of Advisers
14.4 DISCLAIMER OF IMPLIED WARRANTIES
Any implied warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, or NON-INFRINGEMENT are expressly disclaimed.
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15. LIMITATION OF LIABILITY
15.1 GENERAL LIMITATION
To the maximum extent permitted by law, AskSome.One shall not be liable for:
- Any damages arising from use of the platform or advice received
- Lost profits, lost revenue, lost opportunity, or lost data
- Indirect, incidental, special, consequential, or punitive damages
- Damages for missed flights, denied visas, travel accidents, or any travel-related losses
- Damages for reliance on incorrect advice or information
15.2 LIABILITY CAP
AskSome.One's total liability to you is limited to the fees you paid to AskSome.One in the 12 months preceding the claim.
If you paid no fees to AskSome.One and received no payouts in the 12 months preceding the claim, our liability is limited to AUD $50, or the minimum amount required by applicable law, whichever is greater.
This cap applies to all claims, whether in contract, tort, or otherwise.
15.3 EXCEPTIONS
Some jurisdictions do not allow limitations of liability for certain claims (e.g., death, personal injury, fraud). In such cases, the limitation will apply to the maximum extent permitted by law.
15.4 AUSTRALIAN CONSUMER LAW SAVINGS
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
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16. INDEMNIFICATION
You agree to indemnify, defend, hold harmless, and reimburse AskSome.One, its directors, officers, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable lawyers' fees) arising from:
1. Your use of the platform or services in a manner not contemplated by these Terms
2. Your violation of these Terms or any applicable law or regulation
3. Your Content, including any infringement of third-party rights
4. Your conduct toward other Users, including harassment, discrimination, or fraud
5. Your advice or representations to other Users
6. Claims by third parties that you owe them money or caused them harm through the platform
This indemnification applies whether or not AskSome.One knew of or could have prevented the violation.
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17. DISPUTE RESOLUTION
17.1 INTERNAL MEDIATION
If you have a dispute with another User or with AskSome.One, you agree to first attempt to resolve the issue informally by:
1. Notifying the other party and describing the dispute
2. Engaging in good-faith discussion to reach resolution
3. Using the Platform's Dispute Center to document the issue and seek resolution
17.2 ASKSOME.ONE INTERVENTION
If informal resolution fails, AskSome.One may intervene by:
- Reviewing session recordings, transcripts, payment records, and communications
- Investigating conduct violations or fraud
- Making a binding determination on matters including:
* Refunds or fee adjustments
* Release or withholding of funds in escrow
* Conduct violations
* Liability for damages
AskSome.One's decision is binding on both parties. AskSome.One will communicate its decision within 14 days.
17.3 ARBITRATION AND JURISDICTION
If mediation and AskSome.One intervention do not resolve the dispute, any legal action shall be:
- Governed by the laws of Victoria, Australia (without regard to its conflict of law provisions)
- Brought exclusively in the courts of Victoria, Australia
- Binding arbitration: If requested by either party, the dispute shall proceed to binding arbitration under Australian Arbitration Rules
By agreeing to these Terms, you:
- Consent to Victorian jurisdiction and venue
- Waive any objection to venue
- Agree to arbitration as an alternative to litigation
- Agree that each party bears its own legal costs unless the arbitrator awards costs
Notwithstanding the above, if you are a consumer resident in the European Union, United Kingdom, or another jurisdiction whose mandatory consumer protection laws cannot be excluded by contract, you retain the right to bring proceedings in your local courts and your local mandatory consumer law rights are not affected by this clause.
17.4 CLASS ACTION WAIVER
You agree that any dispute must be brought in your individual capacity, not as a plaintiff or class member in a class action or representative action.
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18. INTELLECTUAL PROPERTY RIGHTS
18.1 PLATFORM IP
All rights, title, and interest in and to:
- The AskSome.One Platform (website, apps, code)
- Software, algorithms, and technology
- Design, layout, graphics, and artwork
- Trademarks and logos
- AI models and match scores
...are the exclusive property of AskSome.One and its licensors. No license or use rights are granted to you except as explicitly permitted in these Terms.
18.2 USER CONTENT OWNERSHIP
You retain ownership of content you create (Advice Request descriptions, application letters, feedback) but grant AskSome.One:
- License to Use: A worldwide, non-exclusive, royalty-free license to use, display, modify, adapt, publish, and distribute your content for platform operation
- AI Training: A limited license to use anonymized or de-identified content for AI model improvement. This license does not extend to identifiable personal data. Where content has been anonymized such that it can no longer be linked to you, the right to erasure does not apply to that anonymized data. All other privacy rights under applicable law remain unaffected.
- Marketing: Limited license to use content in marketing materials (with anonymization where possible)
You may not revoke the License to Use or Marketing license once content is posted. The AI Training license is subject to your rights under applicable privacy law, including your right to erasure of identifiable personal data.
18.3 USER-GENERATED CONTENT RESTRICTIONS
By posting content, you represent and warrant that:
- You own or have the right to license the content
- The content does not infringe third-party intellectual property rights
- The content is not confidential or proprietary to others
- AskSome.One can use the content as described without liability
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19. PROFESSIONAL LIABILITY, ADVICE DISCLAIMER, AND INDEMNITY
19.1 PLATFORM AS MARKETPLACE ONLY
AskSome.One is a technology marketplace that facilitates connections between Seekers and Advisers. AskSome.One is not a provider of professional services of any kind. At the time of these Terms, AskSome.One does not hold, maintain, or provide professional indemnity insurance in connection with any advice given on the platform, and it does not underwrite, guarantee, or certify the quality, accuracy, or suitability of any advice exchanged between Users.
19.2 ADVISERS ARE NOT LICENSED PROFESSIONALS
Unless an Adviser explicitly states that they hold a current professional licence or registration, and you have independently verified this through the relevant regulatory body, you must treat all advice as:
- Personal opinion and lived experience
- General information only
- Not professional, regulated, or licensed advice
Advisers are not required to be solicitors, doctors, financial advisers, psychologists, engineers, or any other regulated professional in order to participate on the platform. AskSome.One does not verify, certify, or represent that any Adviser holds any professional credential or qualification.
19.3 NO PROFESSIONAL INDEMNITY COVER
AskSome.One does not:
- Hold or provide professional indemnity insurance on behalf of Advisers or Seekers
- Accept liability for loss, damage, harm, or expense arising from advice given or received on the platform
- Guarantee that advice is fit for any particular purpose or circumstance
Seekers bear the full risk of acting on advice received through the platform. If your situation requires regulated advice (from a solicitor, financial planner, medical practitioner, or equivalent), you must consult a licensed professional through the appropriate channels. AskSome.One is not a substitute for that.
19.4 INDEMNIFICATION FOR ADVICE-RELATED CLAIMS
In addition to the general indemnification in Section 16, you agree to fully indemnify, defend, and hold harmless AskSome.One, its directors, officers, agents, and employees from and against any claim, loss, liability, damage, or expense (including reasonable legal fees) arising from:
- Advice given by an Adviser, whether accurate, inaccurate, complete, or incomplete
- A Seeker's reliance on advice received on the platform
- Any third-party claim relating to advice exchanged on the platform
- Any regulatory action or professional complaint relating to advice given or received
19.5 CREDENTIALS MISREPRESENTATION
Advisers may not claim professional credentials, licences, or certifications they do not hold. Misrepresenting credentials is a material breach of these Terms and may result in:
- Immediate account termination without refund of pending earnings
- Referral to relevant professional regulatory bodies or law enforcement
- Civil liability to affected Seekers
Users must:
- Verify Adviser credentials independently through official networks (e.g., professional regulatory bodies)
- Not rely on implied expertise or credentials
- Treat all advice as personal recommendations, not professional advice
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20. ACCOUNT CLOSURE AND TERMINATION
20.1 CLOSURE BY USER
You may close your Account at any time by:
1. Logging in and selecting "Delete Account" in Settings
2. Confirming the deletion (Account is deactivated immediately)
BEFORE CLOSING YOUR ACCOUNT, YOU MUST:
- Resolve all pending disputes
- Ensure no active Advice Sessions are scheduled
- Complete any outstanding transactions
Data retention after Account closure is governed by the Privacy Policy.
20.2 TERMINATION BY ASKSOME.ONE
AskSome.One may suspend or terminate your Account immediately, without notice, if:
- Violation of Terms: You violate any provision of these Terms or other Agreements
- Conduct Violation: You violate the Code of Conduct
- Fraudulent Activity: We detect fraud, unauthorized access, or security breaches
- Verification Failure: You fail to pass or maintain verification requirements
- Harmful Conduct: Your actions may cause legal liability for AskSome.One or harm to other Users
- Abuse: You engage in harassment, discrimination, or abuse toward other Users
- Criminal Activity: You engage in illegal activity
20.3 DISCIPLINARY PROCEDURE
For less severe violations, AskSome.One may:
1. Send a written warning describing the violation
2. Suspend your Account (typically 14-30 days)
3. Require corrective action (retraining, verification, etc.)
Repeat violations may result in permanent termination.
20.4 INACTIVITY
If your Account is inactive for 12 consecutive months, AskSome.One may:
- Send a notification to your email
- Delete your Account and associated Personal Data (see Privacy Policy for exceptions)
- Transfer any unclaimed Funds to a dormant account after 18 months of inactivity, in accordance with applicable unclaimed money legislation (including ASIC unclaimed money requirements in Australia)
20.5 CONSEQUENCES OF TERMINATION
Upon Account termination:
- You lose access to the platform immediately
- If terminated for your own violation: unused credits or Funds held in escrow for sessions not yet completed may be forfeited
- If terminated due to another party's violation or platform closure: any Funds held in escrow for your benefit will be refunded to your original payment method within 14 business days
- Pending disputes are frozen (may be resolved by arbitration)
- Your public profile and reviews are archived
- Your Account data is deleted per the Privacy Policy
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21. CHANGES TO THE PLATFORM
AskSome.One reserves the right to:
- Add, modify, or remove features
- Change the matching algorithm or UI/UX
- Modify or expand the available advice categories
- Modify pricing, Service Fees, or payment methods
- Shut down the platform (with 90 days' notice)
Users will be notified of material changes via email.
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22. FORCE MAJEURE
AskSome.One is not liable for failure to perform obligations due to circumstances beyond our control, including:
- Natural disasters, pandemics, or wars
- Government actions or regulations
- Internet outages or third-party service failures
- Utility failures or infrastructure damage
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23. ENTIRE AGREEMENT
These Terms, along with the Privacy Policy, Code of Conduct, Fees and Payments policy, and Copyright Policy, constitute the entire agreement between you and AskSome.One regarding your use of the platform. These Terms supersede all prior agreements, negotiations, and representations.
If any provision is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of the Terms will remain in effect.
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24. GOVERNING LAW AND SEVERABILITY
GOVERNING LAW: These Terms are governed by the laws of Victoria, Australia, without regard to its conflict of law principles.
SEVERABILITY: If any provision is found unenforceable, it will be reformed to the minimum extent necessary, and the remaining provisions will remain in full force.
WAIVER: AskSome.One's failure to enforce any provision does not constitute a waiver of that provision or any other provision.
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25. CONTACT INFORMATION
For questions about these Terms, to report violations, or to request support:
AskSome.One Support
Email: contact@asksome.one
Help Center: https://asksome.one/help#contact
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END OF USER AGREEMENT AND TERMS OF SERVICE
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